Delivery

 

 

All our items in stock so we dispatch all orders within 24 working hours

 

 

 

Frequently Asked Questions

 

 

 

 

 

Can I order goods to a delivery address different to my home address?

 

Yes, you can set a separate delivery address when you checkout.

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I haven't received the goods I ordered yet. Where are they?

 

Please allow up to 5 working days for UK delivery following the day you placed your order.  All UK orders have £3.50 postage charge.  This is a recent July 2019 update.  We no long offer free delivery on any orders.

 

If your delivery has not arrived within 5 working days, please contact us via email customercare@goodwoodscenics.com or call 0845 468 0423.  We will respond in 4 hours.

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I was out when my order was meant to be delivered, how do I rearrange delivery?

 

If you were out when our delivery partner attempted to deliver your parcel, they will leave an information card. The card will give you a telephone number for you to contact to arrange a convenient time for delivery.

If you experience further problems please telephone our Customer Care Team 0845 468 0423 or email our Customer Care Team.

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What is the delivery time within the UK?

 

Please allow up to 5 working days for UK delivery following the day you placed your order.

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What is the delivery time to countries outside the UK?

 

We currently only offer delivery to countries within the European Union.  Delivery to the European Union for all orders under 2kg will be delivered in 5-10 working days.  Orders over 2kg may take up to 20 working days. 

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How much is postage and packing?

 

Our delivery rates are as follows:

 

United Kingdom  £3.50 postage on all orders

European Union   Up to 100 grams £9.50 

                               101-250 grams £10.50

                               251-500 grams £11.50

                               501-1000 grams £13.50

                               1KG-2KG £17.50

                               2KG-5KG £38.50

                               5KG-10KG £45.00

                               10KG-15KG £59.00

                               15KG+ £75.00

Please note - local customs charges may also apply.

Can't see your country? Please contact our sales department via email customercare@goodwoodscenics.co.uk or purchase via our eBay shop

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Can I order goods for delivery to a P.O Box?

 

Unfortunately we cannot deliver to a P.O Box.

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